Leveraging Your Oracle Support Investment– Aug 12th 2009 @ Gallup Omaha

Feeling like you don’t really understand Oracle Support or what value to holds for your organization? Still haven’t figured out MetaLink or are now asking, "What is Metalink?” We have an opportunity for you.

On Wednesday, August 12th, at the Gallup Campus, the Heartland OAUG is hosting a 2 hour session on Getting the Most from Oracle Support with Joanne Nolan from Oracle. This will give you the opportunity to hear what is new directly from the support organization as well as ask all your questions. You won’t want to miss this! Best yet, it FREE!

Please RSVP Daniel.Glasscock@oracle.com.

You can attend in person at the Gallup Campus
1001 Gallup Dr
Omaha NE 68005

Web Conference for Remote Attendees

Dial: (888) 967-2253
ID: 863467
Passcode: 10203040

Agenda:

3:00 – 3:10	Welcome and Introductions Jim Collison - Dan Glasscock – Darrell Wininger – Bob Lankford
3:10 – 3:55	Getting the most of Oracle Support Joanne Nolan – Bill Gardner Proactive Resources Research, Sample Code and Free Web Training Diagnostic tools to make your life easier Reactive Support Engagements
3:55 – 4:55	Oracle Support Tips and Tricks Joanne Nolan Support Terminology My Oracle Support Proactive Support Tools Oracle Open World Working Effectively with Support Escalations Questions and Answer Period
4:55 – 5:00	Wrap-Up